I realized that they did not show me any catalogs of other models. I wished to say that this company, if selling to elderly and handicapped, is not treating the customers properly. In addition the stairs are only 29" and the rail takes almost half the space and there is a little shitzu dog going up and down which makes it dangerous. Then I realized that the chair was not turning automatically then lock. He really recommends that I pay for more warranty. I would have to pay for more services, even if I just paid a lot of money. Then he said I would pay with a personal check to the installer.Ī man came to install and told me something like after the warranty. I said, "but I did not give a check number," and this was not right and they should not take any more money without asking me first. He said, "but you gave him your account number and ABA". I said that I would pay but I have to say that they should not have taken the money without my consent or without giving them a check number. I went to borrow some money and called again a man Rob said that Tret was not there. I called Tret and he became very aggressive that he would not give installments and would wait for me to save the money and pay the whole amount. I still did not call to give the check number and looking at my finances of how to pay, I realized that they had taken $800 without me giving the check number. Next day a very aggressive woman called to say they would come to install the stair lift. I said I do not have a check number and he said to call later. I asked how to pay, he asked for my checking account number and Bank ABA and a check number. I contacted the company again about installments, a man called Tret called and said he would give installments, first $800, then $1000 next month, then $1700 and what would I suggest. They gave me a brochure with the picture and said that the chair would turn and locked and refused to be paid by installments for $3500. Had Elgin given in to the high pressure of the Acorn surveyor, and purchased it when he was there, Elgin would have been ripped off for $1000.Ī sales person called, asked me questions and came to my house, telling me to buy a ramp for the first 2 stairs and, to put a straight stair lift. My friend subsequently purchased a Bruno stairlift, because he can always get local service and get it at a better price than the Acorn, even after all of the suspect discounts that they offered. The individual on the telephone did not offer a credible explanation, so Elgin simply hung up on the person who had called him. Elgin asked the individual on the telephone just how the cost could go from thirty five hundred dollars all the way down to twenty five hundred dollars in only two weeks. Then, ten days after that call, a sales rep from Acorn telephoned Elgin & confided to him that they were holding a special confidential sale, & that he can purchase a brand new Acorn for only $2500, the so-called best price on an Acorn lift. They professed to have a canceled lift order at a storage warehouse in New Jersey & that they would allow him to purchase it for only three thousand dollars if he was able to place a down payment on it that day.Įlgin was certainly not able to provide a deposit, so he passed on the deal. Four days later, the telephone rang at Elgin's home & it was Acorn once again. Elgin concluded that he preferred to hold off & simply consider having to pay that amount of cash. The Acorn representative finally left the house, after which, Elgin & I had a chat about the entire sales hype experience. However, Elgin was not prepared to buy that day. The surveyor, who sounded more like a salesman, tried many ways to coerce my friend to purchase his unit that day. The price for the lift was $3500, which was more than Elgin was prepared to pay. I was there when all of this happened, so this is not a third party account of what transpired. He called the toll-free number in the TV ad, and a surveyor came out to his house to measure his stairs and gave him an estimate. They have office spaces here in the States, but everything is made across the pond, so to speak. The company is called Acorn from England. My friend saw a a commercial on TV for a company that manufactures and sells a device that transports a person up their stairs by riding on a chair that is connected to a motorized lift.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |